One of my customer is having issue with Outbound dialer . When ever AccountNumber is set more than 8 digits dialer stops dialing the customer numbers . after troubleshooting I found that AccountNumber type by default is Char where as in different outbound guides it is mentioned Varchar & I have even checked with other customers they all have AccountNumber type VARCHAR. (AccountNumber is a built-in Field in import rule explorer)
I think it is some sort of a bug & because of this dialer is behaving abnormal.
If you think it's a bug and it sounds like it probably is, you should open a TAC case. When dealing with possible bugs going through TAC who will search their bug database or reach out to the DE is the fastest way.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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