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Outbound Call Missing in icd_agent_call_summary_chart report

when i run the icd_agent_call_summary_chart report in Historical Reporting some Outbound Calls are showing up. Interestingly some calls do and some don't. The outbound calls in question are being placed from their IPCC extension with the agent logged in and in a ready state. Inbound calls show up fine.

Thanks in advance for any assistance

1 REPLY
Super Bronze

Re: Outbound Call Missing in icd_agent_call_summary_chart report

Hi

Not sure what version of software you run, but there was a bug (CSCsj75186 ) in v4.0(5)SR1 which meant that outbound calls that were answered are not reported on. Those that are not answered at the far end appear.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj75186

Regards

Aaron

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