04-21-2008 11:08 PM - edited 03-14-2019 02:08 AM
Outbound calls shown in icd_agent_call_summary_chart report (Historical Reporting) are less then actual calls made by the agent
CUCM version = 6.0
UCCX version = 5.0
Regards,
MAR
04-25-2008 07:24 AM
I have seen this problem as well on 5.0.
Someone told me that only calls made using the dialer within the Cisco Agent Desktop are recorded in the reports.
Can anyone confirm whether this is the case.
05-01-2008 06:17 AM
I am currently dealing with this issue on ver 4.0(5)_SR1 as well. Using the CAD keypad does not resolve the issue in this version.
07-27-2008 09:37 AM
I logged at TAC case for the 5.0(1) UCCX problem.
It is a bug and is solved in 5.0(2).
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