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outbound call

                   Hi,

What is an outbound call in IPCC?

what is the difference between inbound call and outbound call?

Regards,

MB Reddy.

1 REPLY

outbound call

Inbound Calls: These are calls from customers who wish to either use self service IVR systems (E.g., Telephone Banking) or speak to a Representative (E.g., Customer Service).

Outbound Calls:  These are calls from a Business who wish to either notify customers (E.g., Appointment Reminders) or to speak to customers (E.g., Sales Calls).

Anthony Holloway

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Anthony Holloway

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