While the real time display doesn't distinguish between outbound and inbound calls (just displays the state as "Talking"), the direction of the call is reflected in the Agent tree on the left hand side of the supervisor desktop. So if they are on an outbound call you can see the state duration in the Team Agent State Display and look in the left hand tree (will need to expand the agent branch out) and from there see if the call is inbound or outbound.
If you want it in a little easier format then you will probably need to run a realtime report in webview so you can see the direct right next to the duration.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...