Is it possible with IPCC5X to configure script to send calls to remote destinations in round robin fashion i.e. we do have two different telcom providers and send some calls over one provider than the others. Is it achievable in IPCC5X.
Not within UCCX; however, you can use a route group on the CTI Ports and Agent ACD lines that uses Circular as the Distribution Algorithm and then insert the gateway/trunks of the two different carriers.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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