I'm having an issue with outbound campaigns. I have a campaign configured with a prefix so that callmanager can manipulate the callerid. This campaign works....and then it doesn't. There doesn't seem to be any rhyme or reason, the campaign will work fine and then the outbound calls will stop (the agent reservation calls still function however). In order to get the campaign to function again all we do is edit the campaign and remove the prefix, save it and then immediately add the prefix back and save it again. Nothing changes on the callmanager side. after the prefix edits the outbound campaign functions normally again. Any assitance/input would be appreciated.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...