Dialer ports are allocated based on the number of agents assigned and the current number of lines per agent to dial. So, if you have 2 campaigns - one with lots of agents, and one with a small number of agents - then the dialler will mainly dial the larger campaign.
If this is causing issues, you may want to allocate one campaign to one dialler, and the second campaign to the other dialler.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...