We are trying to send out a different caller id with each campaign. I thought this could be done by setting caller ID on the ports, but the CAD outbound dialer does not use ports to make the outbound call. The only way I know to accomplish this is through the agents device, but we may have the case of an agent being part of multiple campaigns and we need the caller id to change dynamically.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...