Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Outbound dialer: BATimeZone is showing +300 instead of +330 minutes

Hi All,

 

Good morning.

 

We are facing  timezone issue in preview call back in outbound dialer. BAtimezone is showing +300 instead of +330 for IST (Indian Standard Time).

 

In configuration, timezone is set as GMT +5:30 Chennai, Kolkatta, Mumbai, New Delhi. But BAtimezone ECC variable is getting time as +300 ie +5:00 GMT.

Please suggest what need to be done.

 

Kind Regards,

Shantha Murthy s

 

 

 

  • Contact Center
Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

Hi,I think I found something

Hi,

I think I found something in the Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted 7.5(1) p. 28:

Outbound Option does not support half-hour time zones; however, as a work-around you can configure campaigns to start a half hour early or late.

 

What this "does not support" means is not explained, unfortunately.

G.

6 REPLIES

Hi, what is the ICM version?G

Hi, what is the ICM version?

G.

New Member

Hi Szabo, ICM version is 7.5.

Hi Szabo,

 

ICM version is 7.5.

 

Kind Regards,

Shantha Murthy S

Hi, can you give me an

Hi, can you give me an example of the incorrect variable? Do you see that in the logs perhaps? G.

New Member

Hi Szabo,Thanks for the reply

Hi Szabo,

Thanks for the reply.

 

Yes, able to see in agnet CAD. Please find the screen shot for agent CAD and configuration done in Campaign manager

 

Please let me know for any more information.

Thanks.

Shantha Murthy

Hi,I think I found something

Hi,

I think I found something in the Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted 7.5(1) p. 28:

Outbound Option does not support half-hour time zones; however, as a work-around you can configure campaigns to start a half hour early or late.

 

What this "does not support" means is not explained, unfortunately.

G.

New Member

Hi Szabo, Thanks  a lot for

Hi Szabo,

 

Thanks  a lot for the answer.

 

Have a nice day.

“The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”

Kind Regards,

Shantha Murthy S

50
Views
0
Helpful
6
Replies
This widget could not be displayed.