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Outbound Dialer Callresult value 0

Hi All,

ICM 7.0

I am getting CallResult value 0 in sql query for agent based Preview_Direct_only campaign. I am trying to figure out the meaning of this value.

While checking the CallStatusZone1 and CallStatusZone2 i found out that CallStatusZone1 value is 'A' while CallStatusZone2 value is 'P'.

In the campaign Call Target only Zone1 is checked.

1 REPLY

Re: Outbound Dialer Callresult value 0

The 'A' means the record is currently cached or being dialed by the dialer. 0 result indicates no call result recorded yet.

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