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New Member

OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

Hi,

I'm implementing outbound dialer IVR campaign and have noticed that the initial prompt is played back after 5 sec silence. Is there any provision to reduce it?

Thanks

Kishore.

4 REPLIES

OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

Hi,

so you say the customer's phone rings, the call is connected and there's nothing happening for 5 seconds?

G.

New Member

OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

yep, i have a doubt, is this related to the minimum silence period configured for the campaign?

btw we have disabled CPA.

Thanks

Kishore

OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

Hi,

well, I doubt that. Five seconds is way too much. Why did you disable CPA?

G.

New Member

OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

Hi,

Disabling the CPA would mean the dialer would treat all calls as voice right,and the customer too wanted the CPA to be disabled.

Thanks

Kishore.

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