OUTBOUND DIALER DELAY IN PROMPT PLAY OUT

[Kishore Bhupal]

Hi,

I'm implementing outbound dialer IVR campaign and have noticed that the initial prompt is played back after 5 sec silence. Is there any provision to reduce it?

Thanks

Kishore.

[Gergely Szabo]

Hi,

so you say the customer's phone rings, the call is connected and there's nothing happening for 5 seconds?

G.

[Kishore Bhupal]

yep, i have a doubt, is this related to the minimum silence period configured for the campaign?

btw we have disabled CPA.

Thanks

Kishore

[Gergely Szabo]

Hi,

well, I doubt that. Five seconds is way too much. Why did you disable CPA?

G.

[Kishore Bhupal]

Hi,

Disabling the CPA would mean the dialer would treat all calls as voice right,and the customer too wanted the CPA to be disabled.

Thanks

Kishore.