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Community Member

Outbound Dialer Delay

We are seeing a delay of over 3 minutes in the outbound dialer for each call to presented to a ready agent in the outbound preview dialer with UCCX 5.0

Agents see this when they go from Work to Ready. We have confirmed that there are records in the database and that the agent is Ready and is a member of the campaign CSQ.

2 REPLIES
Silver

Re: Outbound Dialer Delay

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\

name>\PG1A\PG\CurrentVersion\OPC

CallWrapupDataTimeout = 0

This should be equal to 0.

Community Member

Re: Outbound Dialer Delay

Hi,

I am running the same problem on my  server 7.0 (1) sr4. The delay is two short between outbound calls, is-it possible to 3 minutes before  make an outbound call.

Regards

Pamela

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