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New Member

Outbound Dialer Delays when connecting calls

I have a particular dialer campaign that has a 5 seconds delay from when the callee picks up the phone and the IVR greeting starts playing; it goes something like this: ring, ring, hello (silence for +- 5 secs), IVR greeting starts.

The campaign is:

Transfer to IVR Campaign

     Enabled IP AMD

     Transfer to IVR Route Point

          Terminate tone detect

Dialing Mode:

Predictive_Blended

ICM 6 with IP IVR Queue Manager 3.5

We have 7 other campaigns with the same config and those ARE NOT experiencing the delay problem.

any help is greatly appreciated.

thanks

1 REPLY
New Member

Outbound Dialer Delays when connecting calls

Hi Voiceops,

Do you have any updates for your case?

I also have same issue.

Thuc

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