This is called Outbound IVR and is a separately licensed feature from the Preview Outbound Dialer. Reach out to your Cisco partner for a quote. This will require AEF scripting as well; unless you're comfortable doing this in-house I suggest asking the partner for a professional services quote as well.
Outbound Dialing Capabilities
The Cisco Outbound Option complements the powerful inbound call-handling capability of the Cisco Unified Contact Center Express platform by offering blended preview outbound dialing and outbound IVR capabilities. You can build campaigns to use preview dialing that is integrated with inbound calls to provide a blended inbound/outbound solution. These blended functions let agents serve both inbound calls and outbound campaign tasks when the inbound queue is empty, allowing for the most efficient use of agent resources for both inbound calls and outbound campaigns.
In addition to blended preview outbound dialing, Cisco Unified Contact Center Express also includes outbound IVR capabilities designed to deliver automated, IVR-based outbound communications to customers. You can use outbound IVR for applications such as appointment reminders and emergency announcements. Outbound IVR also supports CPA (Call Progress Analysis) to automatically detect voice answer, answering machine, fax/modem, busy and reorder tones.
Please Note: There is a performance impact associated with an increase in the number of dialing list records in the system. The number of dialing list records that are supported depends on multiple factors:
• number of running campaigns
• system load
• database space availability
• data retention limit for historical reporting purposes
While there is no upper limit enforced by the software for the number of dialing list records, a dialing list size of 400,000 (including both active and inactive records) has been validated and this limit can be considered supported.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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