Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Outbound dialer reports

I have a department that runs the outbound dialer and after it finishes they print some reports. today the printer didn't print and they went ahead and ran another campaign, would the old campaing be placed somewhere or is it overwritten? I know this sounds vague but I don't know much about the system.

7 REPLIES
Cisco Employee

Re: Outbound dialer reports

Are you talking about a Webview Report? Is this a scheduled report? You could just rerun the same report using the previous days dates.

Joe

New Member

Re: Outbound dialer reports

It is the report that shows the result of the calls that were made by the outbound dialer whether is was answered or if an answering machine answered, etc.

Cisco Employee

Re: Outbound dialer reports

Did you try to rerun the report, using the previous days dates? Also is this a scheduled report? If its scheduled then the computer where the scheduled report was created must have the user login during the time the report runs. You can lock the computer sor security.

Joe

New Member

Re: Outbound dialer reports

yes we tried running the report but since another outbound campaign had been ran it will only pull the most recent information. I was hoping the old one might be in some directory some where.

Cisco Employee

Re: Outbound dialer reports

IS this express outbound option? Or Enterprise? Enterprise you should be able to run the report again using the dates desired.

New Member

Re: Outbound dialer reports

What I found out is the report is generated via crystal reports. Does anyone know how to pull old data from crystal reports?

Re: Outbound dialer reports

What table and database is the crystal report reporting off of?

405
Views
0
Helpful
7
Replies
CreatePlease login to create content