When a number from the outbound campaign is presented to the agent the Accept, Reject, Reject Close, Skip, Skip Close buttons are available to the agent. After accepting the call those buttons are no longer available. I want to make those buttons available so when the network says that a certain number is no longer in service I could select the Skip Close button. By selecting the Skip Close button the outbound campaign should close that contact and never present it to another agent (this is what I aim for).
Can anyone give me another method to close those contacts, never to be offered again to other agents?
Does anyone know how "Maximum Attempts to Dial Contact" field works?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...