Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Outbound Dialer toolbar buttons

When a number from the outbound campaign is presented to the agent the Accept, Reject, Reject Close, Skip, Skip Close buttons are available to the agent. After accepting the call those buttons are no longer available. I want to make those buttons available so when the network says that a certain number is no longer in service I could select the Skip Close button. By selecting the Skip Close button the outbound campaign should close that contact and never present it to another agent (this is what I aim for).

Can anyone give me another method to close those contacts, never to be offered again to other agents?

Does anyone know how "Maximum Attempts to Dial Contact" field works?

1 REPLY
VIP Super Bronze

Re: Outbound Dialer toolbar buttons

You should be able to use the Call Result button to mark the number as Invalid.

As for the Maximum Attempts to Dial Contact: This is how many outbound calls the dialer will make to the number (you can specify up to three) if the the first attempt fails.

199
Views
0
Helpful
1
Replies
CreatePlease to create content