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Outbound: Duplicated records, Scripting tool, Campaign name

Hi All;

Is there an option to remove duplicated records in the outbound which could happen when importing two files that have some same numbers, so we need the new to be used while old to be removed (this option is called: remove the duplication .. or something like this).

Also, I am looking for a scipting tool, so when the agents is talking with the customer, there is a script that help the agent to know how to deal with the customer, this script need to be created per each campaign. Is there something like this?

Another thing, when the call reaches to the agent, is it possible the name of the campaign to be shown at the CTI client?

Regards

Bilal

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