Anyone knows how to get values of Outbound ECC Variables in Siebel Desktop? We configured Siebel for Outbound Option in Preview mode. But we want to get such ECC as: Call.BAAccountNumber, Call.BABuddyName and others, but we cannot grab these values in Siebel CRM desktop? Anyone has any Ideas?? Document ?CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions? don?t cover this issue. We use Siebel 7.8 and IPCC 7.0.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...