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Outbound Option - CPA with AMD in IP

In an agent based campaign, do you need to configure an IPIVR port in the skillgroup configuration tab for outbound to detect an answering machine and leave a message?

In IPIVR based campaign, IVR ports must be specified, but wasn't sure if needed in agent based campaigns desiring to leave a voice mail if dialer gets answering machine.

Thanks!

2 REPLIES
Silver

Re: Outbound Option - CPA with AMD in IP

I dont think so you need to configure Skillgroup configuration

Green

Re: Outbound Option - CPA with AMD in IP

There are two things here.

First, if the agent based campaign is configured for AMD and to drop the call when it detects an answering machine, you would need no additional config.

Second, if you want to get the "back-end" of the call over to IPIVR for it to play the message towards the answering machine, you surely have to configure something. I think that "something" is a route point that runs a script that trans routes the back end of the call to a CTI Port pool on IPIVR to run the AEF.

Note: I have not fully researched this answer, so please don't flame me.

Regards,

Geoff

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