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Outbound Option with System PG

Hi there,

I'm experimenting with System PG and Outbound Option in my lab, but cannot get it working.

Actually only Progressive Campaign is working.

The Preview and Predictive are failing.

May be there is some specific configuration related to System PG, since the similar configuation but for Generic PG is working.

The BADialer log says:

20:42:42 baDialer Trace: (SGM)  Request skill stats, SG: 3, periph: 5000

20:42:42 baDialer Trace: (SGM)  Request skill stats, SG: 4, periph: 5000

20:42:42 baDialer Trace: (SGM)  CTI Skillgroup Query order is [3] [4]

20:42:42 baDialer Trace: (SGM)  Skill group stats received, SG: 3, agents - logged in: 1, available: 1

20:42:42 baDialer Trace: (SGM)  Skill group balance, SG: 3 Agents - logged in: 1, percentage: 100, available: 1, resrvin

g: 0, cumulative ports needed: 2.00

20:42:42 baDialer Trace: (SGM)  Skill group balance, SG: 3, Port Percentage: 100.000000, Ports: 5 --> Ports Allocated: 5

20:42:42 baDialer Trace: (SGM)  Preview reserve request, SG: 3, count: 1

20:42:42 baDialer Trace: (PM)

------------------------------

Allocate port: 004, owner: RESERVE_PREVIEW

------------------------------

20:42:42 baDialer Trace: (CPORT)        SetState, port: 004, state: GET_RECORD

20:42:42 baDialer Trace: (PVR)  Allocated port: 004, state: GET_RECORD

20:42:42 baDialer Trace: (SGM)  Skill group stats received, SG: 4, agents - logged in: 5, available: 5

20:42:42 baDialer Trace: (CUST) SetCallResult, id: 15 in DL_5000_5001, skill: 5005, result: 1 [DIAL_RESERVED], now: [Tue

May 22 20:42:42 2012], callback: [Tue May 22 20:34:50 2012]

20:42:42 baDialer Trace: (CM)   Send customer: 4050 record id: 15, in DL_5000_5001 to port: 004

20:42:42 baDialer Trace: (PVR)  Record available event, port: 004, phone: 4050

20:42:42 baDialer Trace: (CPORT)        SetState, port: 004, state: GET_AGENT

20:42:42 baDialer Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK

        DialogueID=11904, SendSeqNo=1, ReasonCode=Unknown routing problem

20:42:42 baDialer Trace: (PVR)  MR Reservation Failed for port: 004, state: GET_AGENT, reason: 209

20:42:42 baDialer Trace: (PVR)  End port: 004

20:42:42 baDialer Trace: (CLMGR)        CTI ClearConnection request, invoke: 25273, port: 004, call: 4294967295, instrum

ent: []

20:42:42 baDialer Trace: (CUST) SetCallResult, id: 15 in DL_5000_5001, skill: 5005, result: 0 [IDLE], now: [Tue May 22 2

0:42:42 2012], callback: [Tue May 22 20:34:50 2012]

20:42:42 baDialer Trace: (PM)

------------------------------

Release port: 004, state: [GET_AGENT]

------------------------------

20:42:42 baDialer Trace: (CPORT)        SetState, port: 004, m_ReservationCallTime: 16, state: IDLE

The rtr says:

20:42:42 rtr      Trace: (11904 x 0 : 0 0) NewCall: CID=(150256,49354884), DN=4599, ANI=, CED=, RCID=5001, MRDID=1, Call

AtVRU=1, OpCode=0

20:42:42 rtr      Trace:        RCKSeqNum=-1, NIC_DN=

20:42:42 rtr      Trace: CallType(5003, 14969): Init CT_SL_Timer: Threshold(20 + 2).

20:42:42 rtr      Trace: Select: 0 5006,5005 , 5006

20:42:42 rtr      Trace: (11904 x 0 : 0 0) No peripheral target available for route SRV_OUT_PD_RT (ID 5013) with routing

client DIALER_RC (ID 5001).

20:42:42 rtr      Trace: CTSG(5003, 5006): CallsOfferedRouted=374.

20:42:42 rtr      Trace: CallType(5003, 14969): Handling call termination from router: disposition (27), dispositionFlag

(-2), reportingIndex(82)

20:42:42 rtr      Trace: CTSG(5003, 5006, 14969): CountCallStatus:2(Error).

20:42:42 rtr      Trace: CallType(5003, 14969): Deleting CT_SL_Timer.

20:42:42 rtr      Trace: (11904 x 0 : 0 0) Deleting Dialog.

The MR pim1 says:

20:42:42 pim1     Trace: Application->PG:

Message = NEW_TASK; Length = 42 bytes

   DialogueID = (11904) Hex 00002e80

   SendSeqNo = (1) Hex 00000001

   MRDomainID = (1) Hex 00000001

   PreviousTask = -1:-1:-1

   PreferredAgent = Undefined

   Service = Undefined

   CiscoReserved = (0) Hex 00000000

   ScriptSelector: 4599

20:42:42 pim1     Trace: Send INRCMSGNewCall to Router : :

NEW_CALL  RCID=5001 PID=5001 DID=11904 DIDRelSeq#=1 GrpDelKey=5001 CRS(RtrDate=-1,RtrCID=-1) RCKSeq#=-1 NICCallID={N/A}

PGCallID={N/A} OperationCode=CLASSIC OperationFlags=COOP_NONE CalledParty#=4599 CallingParty#= CED= MsgOrigin=1 RouteDev

Type=6 Originator=hq-icmspwc-0 NICCalledParty#= NetDelay=0 Priority=0 OrigType=0 atVRU=T CLIDRestrict=F PrefAGSTID=-1 MR

DomainID=1 LegacyPreCallMsgEnabled=F CID=0 PV1= PV2= PV3= PV4= PV5= PV6= PV7= PV8= PV9= PV10=

20:42:42 pim1     Trace: MR_Peripheral::Send_ToOpc_CSTADeliveredInitiated:

20:42:42 pim1     Trace: Call ID=11904, MRDomainID=1, PreviousTask: TaskGroupHigh=-1, TaskGroupLow=-1, SequenceNumber=-1

, Service=-1, CallOriginated=

20:42:42 pim1     Trace: ScriptSelector=4599

20:42:42 pim1     Trace: MR_Peripheral::On_Router_DialogFail:

DIALOG_FAIL  RCID=5001 PID=5001 FailureType=2 NumOfEvents=1 DID=11904 DIDRelSeqNo=0 ReasonCode=11

20:42:42 pim1     Trace: PG->Application:

Message = NEW_TASK_FAILURE_EVENT; Length = 12 bytes

   DialogueID = (11904) Hex 00002e80

   SendSeqNo = (1) Hex 00000001

   ReasonCode = (209) Hex 000000d1

20:42:42 pim1     Trace: MR_Peripheral::Send_ToOpc_CSTACallCleared:  CallID=11904  Cause=-1

20:42:42 pim1     Trace:     ExpandedCallContextSize=0

20:42:42 pim1     Trace: MR_Dialogue::DialogHashOut m_DialogHashIndex -1

Could someone shed some light on this issue?

Thanks in advance for your time,

Alex R.

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