Re: Outbound Preview Callback assigned to certain Agent.
Personal callbacks are scheduled through the Agent Desktop. During a call, or when a call is in wrap-up mode, an agent can click the Callback button and enter a date and time for the callback. If the personal callback feature is enabled, the callback is scheduled for this particular agent at either the same customer phone number or a different customer phone number entered at the desktop.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...