Outbound "Transfer to IVR" with choice to talk to the live agent
We are using the Outbound Campaign that first a "called customer" will listen to a recorded "Sales Promotion" from IVR which also offers the customers a choice to select whether they want to talk in more detail with our live agent.
Using the "Transfer to IVR" Campaign mode, the system treat the IVR ports that we specified as agent for Outbound Control algorithm. It does not depend on the live agent status. Instead of checking for available IVR Port, is there any way or work around that I can set the dialer to dial out only if the live agent is in "ready" state.
Re: Outbound "Transfer to IVR" with choice to talk to the live a
The Transfer to IVR campaign considers the ports to be agents. The only real way to do this would be to run an Admin Script that turns on/off the Dialer Campaign if there are agents available in the Skill Group
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.