Outbound via IVR

[Igor1906]

We wish to do repeated outbound those clients who havenot heard to the whole message, whether it is possible by means of IPCC 7.0? Can we have possibility to analysis time of hearding IVR prompts in Outbound?

[lpezj]

Hi,

You can populate a ICM 'Peripheral Variable' in the IVR Script after the prompt with a value that means that the caller has hear the message.

Then, you can query to the 'Termaination Call Detail' and get the callers with the 'Peripheral Variable' with the value different from the one used to indicate that the caller has heard the message.

Hope this helps,

Juan Luis

[Igor1906]

Thank you.

Unfortunately I cannot use TCD if I wish to do it through the trigger adjusted on updating of records in table DialingList as it is not known during what moment there will be a record in TCD.