Hi all, I'm trying to implement an outbound script. I pass the phone number by "Get XML Document step" and run well, but i don't know how i can to extract the call info. When i use "Set enterprise call info Step" only write the call information in the UCCX data base from agent phone. I need to write in a document or in the UCCX data base, information about all the phones that the script make. Someone can help me?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...