Hi all, I'm trying to implement an outbound script. I pass the phone number by "Get XML Document step" and run well, but i don't know how i can to extract the call info. When i use "Set enterprise call info Step" only write the call information in the UCCX data base from agent phone. I need to write in a document or in the UCCX data base, information about all the phones that the script make. Someone can help me?
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...