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Community Member

overflow

I have two seperate scripts. Could I do over flow between them or do I have to use one script in order to do overflow?

Thanks

3 REPLIES
Blue

Re: overflow

Could you expound on this a little more?

Community Member

Re: overflow

You can use the Call Redirect function if you have 2 scripts and 2 routepoints. Just make a If question and then point towards the Call Redirect variable and the call will be connected to the other route point where you have the Overflow script. The easiest way is to embedd the second script / CSQ into the first script and point towards that CSQ if for example the queue depth exceeds 3.

Community Member

Re: overflow

what if I just use one more select resource so that when it overflows it use the CSQ under this 2nd "select resource"? Then I don't need to use redirect.

Thanks

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