Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Packaged CCE 9.03 - Display Reason Code Text in CUIC report

The (Stock) Agent Team Real Time report includes a Reason Code field, but not the descriptive Reason Code Text (or Name).  Is there any way to present the descriptive text  or name in the report?

Please note that we have CUIC standard.

Thanks!

Jackie

Everyone's tags (1)
103
Views
0
Helpful
0
Replies
CreatePlease login to create content