Pass queue variable to CRM application using HTTP Action
We currently have a HTTP action setup for Cisco Agent Desktop to pop our CRM application. I do not see queue as one of the data fields I can pass. Is it possible to pass the queue to our CRM application? We'd like our CRM application to know which queue the call came in on. We are using 8.5 SU3
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...