Re: Passing a ringing customer phone call to the agent
You misunderstand how preview works.
The reservation call selects the agent and they have the opportunity to Accept, Reject or Skip the reservation call. They see the BAAccountNumner and, through an integration effort, other customer data if you like.
If they Accept, the dialer places the call to the customer from their phone (Preview Direct - the only method to use!) and hence the agent hears complete progress of the call.
Of course, the customer may not answer and after the configured number of rings, the Dialer will drop the call. Then a new reservation call associated with a new customer is sent to the agent and the process starts again.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...