Passing call variables into ctios via peripheral variable
Probably not the way you think it will work, as you have to queue the call in a peripheral and ICM is the only device who knows how long you've truly been on hold, your best bet is to have ICM assign he time the call went in to queue, then the agent can do some imple math. The other not as exact method is in your queue loop have ICM increase a variable like first loop ">5minutes", next loop ">10minutes", etc.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...