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Passing PQ attribute and proficiency to Agent Desktop

lohjintiam
Level 4
Level 4

Hi all

I want to find out which agent's attribute and proficiency was selected when the call was routed to agent. Is it assignable to any ECC variable?

Thanks!
-JT-

Sent from Cisco Technical Support iPhone App

4 Replies 4

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Express or Enterprise?

Precision Queue UCCE

Sent from Cisco Technical Support iPhone App

No, there is no ECC variable that carries this by default, you'll have set one up manually.  I recommend you use a dynamic PQ which you can then add to a PV.

david

Hi David,

Through this method, it seems like i would only be able to get the PQ it as assigned and not really the attribute/proficiency. Or that is possible as well?

Thanks!

-JT-

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