09-04-2014 08:08 AM - edited 03-14-2019 01:50 PM
We have the out of the box Finesse gadget for agent desktops and a single columns (agent name) is blank. We can see the data in CUIC, but not in Finesse. We have a TAC case open, but would love to hear if anyone else has run into this before.
Thank you,
david
03-03-2015 07:11 AM
Hi David,
Did you get to the bottom of your issue? Is not exactly your issue but I've upgraded a PCCE lab to 10.5 and I see Java code on home and Manage Call instead of buttons. I wonder if there is any bug we should be aware of before upgrading production environments.
Thanks
Isidro
03-03-2015 08:31 AM
My issue was an easy one. Seems Finesse 10.5 default layout has some labels misconfigured
<id>home</id>
<label>finesse.container.tabs.supervisor.homeLabel</label>
Instead of
<id>home</id>
<label>Home</label>
and
<id>manageCall</id>
<label>finesse.container.tabs.supervisor.manageCallLabel</label>
Instead of
<id>manageCall</id>
<label>Manage Call</label>
Making manual changes on Finesse Administration desktop layout fixes the issue.
cheers
Isidro
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