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PCCE 10.5 Missing column from Finesse Live Data report.

We have the out of the box Finesse gadget for agent desktops and a single columns (agent name) is blank. We can see the data in CUIC, but not in Finesse. We have a TAC case open, but would love to hear if anyone else has run into this before.

Thank you,

david

Everyone's tags (1)
2 REPLIES
New Member

Hi David,Did you get to the

Hi David,

Did you get to the bottom of your issue? Is not exactly your issue but I've upgraded a PCCE lab to 10.5 and I see Java code on home and Manage Call instead of buttons. I wonder if there is any bug we should be aware of before upgrading production environments.

Thanks

Isidro

New Member

My issue was an easy one.

My issue was an easy one. Seems Finesse 10.5 default layout has some labels misconfigured

    <id>home</id>
                <label>finesse.container.tabs.supervisor.homeLabel</label>

Instead of

<id>home</id>            
               <label>Home</label>

and

 <id>manageCall</id>
                <label>finesse.container.tabs.supervisor.manageCallLabel</label>

Instead of

 

   <id>manageCall</id>
                <label>Manage Call</label>

 

Making manual changes on Finesse Administration desktop layout fixes the issue.

 

cheers

Isidro

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