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New Member

PCCE and CUIC reports

HelloI need help please!

I have The version of CUIC is 9.1(1) build 1 (9_1_1_10000_117). I am not sure the exact name of the reports, just the mentioned on the documentation:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco.pdf

•          Page 161: Outbound Option Reports

o          Skill Group Reports, on page 164

o          Agent Reports, on page 164

But do not exist form Packaged PCCE and CUIC.

can anyone help ?

Thanks

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New Member

PCCE and CUIC reports

The software download page has the required template

http://software.cisco.com/download/navigator.html?mdfid=285971052&flowid=46046

Thanks!

-JT-

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