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New Member

PCCE Precision Routing

Hello I need help please! I have PCCE 9 .I am trying to integrate with WFM of Verint Impact 360 but I see that it works with only skillgroup the WFM, Does anyone know if you can do that WFM work with precision routing feature?

can anyone help me?

Thanks

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3 REPLIES

PCCE Precision Routing

I don't know about WFM, but I believe it as precision routing is relatively new.  I've yet to see a WFM that works with PQs, but this doesn't mean it's not out there.

david

New Member

PCCE Precision Routing

FYI. For the current version of NICE IEX, it will collect call volumn data at Precision Routing Queue level. And doesnt go deep down into attribute level. But i was told that is in the plan.

So for now PQ need to be designed in a way to support. I would believe the same case for Verint.

Thanks!

-JT-

New Member

Hi,Any idea if its currently

Hi,

Any idea if its currently supported?

Thanks!

-JT-

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