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New Member

PCS calls are failing through "SendToVRU" node.

Hi All

we are using icm enabled PCS and getting problem that calls are failing through the send to VRU node.

Actually we are getting Handoff.tcl errors on our monitoring system. From CVP error log we found that those errors are against PCS calls only and from ICM script we found the above.For reference i am attaching screenshot.

Kindly help if anyone faced the same issue and got the solution.

1 REPLY
New Member

PCS calls are failing through "SendToVRU" node.

Not much info is provided, but are the calls which failing belong to a particular language? check below mentioned link and see if it applies for you.

https://tools.cisco.com/bugsearch/bug/CSCtk13452/?referring_site=ss

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