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New Member

Peripheral question

Hello,

Hopefully someone can answer this questions because I looked on cisco documents and is still not clear to me the answer to these questions mention below.

1.  What is the purpose of jtapi for peripheral gateway what does it do?

2. What is the difference between  cti server and cti os server what is there Main function in a call center?

3. What is the function PIM in a peripheral gateway?.

4. What is the function of cti manager in call manager which relates to peripheral gateway?

Thanks,

Any suggestions will help me.

2 REPLIES
Hall of Fame Super Silver

Peripheral question

I suggest reading UCCE SRND where the architecture is well explained:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

HTH,

Chris

Bronze

Peripheral question

Indeed the SRND will have all the information you need.

Short version:

PIM talks to JGW on the PG, which talks to CTIManager on CUCM

Agent desktops will connec to the (two) CTI OS Server services on PGA and PGB.  The CTIOS Servers will exchange data with the active CTIServer (will be running on sideA and B, but only active on one or the other).

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