"Maximizing the out of box reporting" -> design and configure ICM to avoid custom report creation
Most prospect that we are working on are Avaya based customer who are familiar with interval based reporting. One example would be "Call Type Queue Interval All Fields" where it will display interval result for the 1 CT first before displaying the next (group by CT then datetime). The intent is to show all results by interval first (of all CT selected).
Based on the CUIC doc, Avaya's VDN is closely mapped to Cisco's Service. Is the following possible
a) map skill group 1,2,3,4 to service 1
b) map skill group 3,4,5,6 to service 2
c) run peripheral service report to report on service 1 and 2
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...