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Permission denied - Agent Chat in Cisco Agent Toolkit

Hello Sirs

I'm looking in Configuration Manager, how can i change the permission about Cisco Agent Toolkit, because i try to put 2 agents in chat, but appears this message: "SendChatMessageRequest: Agent 5001 is not a supervisor for your team. You are only permitted to chat with your team's supervisors. Permission denied". But when I try to chat Supervisor>Agent or Agent>Supervisor, they talk via chat.

Where i Change this Permissions?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Green

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

On the server machines

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\\Server\Agent\AgentChatLevel

Regards,

Geoff

(Eric: Please remember to rate posts and mark posts that answer your question correctly - this helps others)

Green

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

The registry key name changed from 7.x to 7.5. I just grabbed the key name from my 7.0 manual.

If you had said which version you were using in your initial post, I could have been more accurate.

Anyway, no worries.

Regards,

Geoff

4 REPLIES
Green

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

On the server machines

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\\Server\Agent\AgentChatLevel

Regards,

Geoff

(Eric: Please remember to rate posts and mark posts that answer your question correctly - this helps others)

New Member

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

It`s ok man, but the correct way is: KEY_LOCAL_MACHINE>SOFTWARE>Cisco Systems,INc.>Ctios>CTIOS_Instance>Server>Agent>AgentChatLevel

Thank you very much Geoff, hey man, how can I close this topic?

Green

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

The registry key name changed from 7.x to 7.5. I just grabbed the key name from my 7.0 manual.

If you had said which version you were using in your initial post, I could have been more accurate.

Anyway, no worries.

Regards,

Geoff

New Member

Re: Permission denied - Agent Chat in Cisco Agent Toolkit

Thanks Geoff, I'm your fan man...

Bye

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