The PersonalCallbackDN registry key is the DN that the Dialer will use to call the Personal Callback agent reservation script. As it is set now, you will need to create a DN = PersonalCallback with a Routing Client = MR. That DN should be mapped to your personal callback reservation script. You can also change that registry setting so that the dialer uses a different dn if you like.
The Personal Callback script should have have a route or queue to agent node, with a dynamic agent selection using Call.PreferredAgent. See the documentation for an example.
As for callback time, the time you enter is relative to the customer timezone, not the ICM servers. ICM will automatically adjust the time entered into server local time.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...