We're having problems where the agents could not login each morning using CAD. They received the message "Unable to log Agent in - Another Agent is logged into the Specified Extension". Manual PG failover clears it. But we're unsure why it happens. Any ideas?
At CallManager Administration, de-associate the agent phone extension from RMJTAPI user, save the chanages, and then re-associate the agent phone extension to the RMJTAPI user. Check also if the CTI Manager is working properly (restart it if possible).
gmcgoldr is using CAD. CTIOS is not going to help.
gmcgoldr, I want you to try this. I am assuming your PG's are connecting to different CM's. Restart the CTI Manager for the CCM that the PG has the issue. Let me know whether it helped. And, do this after hours.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...