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PG1B - High CPU Utilization

I am running a duplex IPCC enterprise 6.0 environment with duplex Roggers, duplex PGs, Duplex IPIVR and CAD 6.0.1

I have a dedicated server running CAD and CTIOS and the backup CAD and CTIOS are running on PG1b and for some reason PG1b CPU utilization is constantly above 70% and as I look in Task Manager, it shows CTI Storage Ser process is taking up the most CPU resource above 50%.

Can someone tell me what CTI Storage Ser is ? What it does ? and why it's taking up CPU resources ?

Thank you so much for insights !!


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