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New Member

Phone Agent not ring

Hi,

I have install UCCX v5.0

When i call CSQ, and i have an agent ready, the phone don't ring and agent go to not ready.

Thanks for your help

3 REPLIES
New Member

Re: Phone Agent not ring

Sounds like ICM saw the agent ready and tried to deliver the call, but for some reason CM was unable to terminate the call at the agents phone. The reason the agent went idle was that ICM saw it as RONA situation.

New Member

Re: Phone Agent not ring

I dont't understand your answer.

Can you explain me?

thanks

Re: Phone Agent not ring

Make sure the phone is associated with the RM user in the callmanager.

david

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