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Bronze

Phone displays "from CVP"

This is purely cosmetic issue (wish all issues were cosmetic).

When agent gets the call, the phone shows "From CVP" and below it acutal caller number.

Is there a way to remove or edit "From CVP" message?

CVP 4 using SIP proxy, ICM 7.2, CM6.1

Thanks.

1 REPLY
Green

Re: Phone displays "from CVP"

Actually what it says is "--CVP", correct?

Look inside the survivability.tcl file and you will see this:

set saveDisplay [infotag get leg_display_info]

set tmpDisplay $saveDisplay

append tmpDisplay "--CVP"

set callInfo(displayInfo) $tmpDisplay

If you wanted to change this, then this is the place. Be warned that Cisco say that they "can" pass on TAC assistance if survivability.tcl is modified.

Regards,

Geoff

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