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New Member

phone ring duration

Hello all,

Can any one help me out how to increase the number of rings on phones which are part of one call flow?

Thanks & Regards,

Nimit

3 REPLIES

Re: phone ring duration

Are you asking to how to increase rings for RONA ???

New Member

Re: phone ring duration

Hi Irfan,

Thanks for your response.

Yes..i mean RONA...i want to increase the number of rings on each agent.

How can we achieve in IPCC express 7.0

Thanks & Regards,

Nimit

Re: phone ring duration

you need to increase timeout value in Select Resource step in RONA Script . by de

fault it is 12 sec .

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