Does anyone know of a way to get the ACD stats page to show stats for multiple queues at the same time? So if ABC queue has 10 users logged in and 10 in the queue, and XYZ queue has 5 logged in and 5 in the queue, the stats page would show a total of 15 users logged in and total of 15 in the queue?
I've been trying to do this within the stats.aef script but I can't get to show stats for more than 1 queue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...