Picking up calls with CTRL+A in Cisco Agent Desktop with a Cisco
The current answering mode is set on the phone, rather than within CAD.
If you touch the Headset button on the phone and get dialtone, and then touch End Call, you'll notice the phone hangs up and returns to idle, but the Headset light stays on. That leaves you in headset mode. Now if a call comes in and you touch the Answer softkey on the phone, it will answer to headset rather than the default mode of speaker. And likewise, CAD CTI commanded answer will answer to the headset.
Re: Picking up calls with CTRL+A in Cisco Agent Desktop with a C
I don't think so. From CCMAdmin you can knock out the speakerphone entirely, but from memory I don't think that's going to force headset mode. You can set a line to auto-answer to headset (or to speaker) explicitly, but auto-answer is only appropriate in very specific environments. This is typically handled with just a few minutes of user training.
(adding) To be clear, headset mode will stay on until the user chooses to turn it off. You don't have to do it for every call.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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