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New Member

Place an uploaded prompt to a subfolder

I have a prompt recording step working, but I need to place the file in a subfolder within the [en_US] folder. I've played with trying to get this prompt into a subfolder, but the script is not accepting any combinations that I've tried... can anyone tell me where I would put the folder name?

Thank you,

Debbie

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New Member

Place an uploaded prompt to a subfolder

I should have included the version... it's UCCX 8.0.2.

Place an uploaded prompt to a subfolder

Hi Debra Chittick ,

Please check the below threads on the upload to the repository,

https://supportforums.cisco.com/thread/2046002

https://supportforums.cisco.com/message/3319924#3319924

Thanks,

Anand

New Member

Place an uploaded prompt to a subfolder

Thank you for that; however, I can already get the prompt to the en_US folder.  I need to place the prompt into the en_US/KnownIssue folder.

Place an uploaded prompt to a subfolder

Hi,

The Upload Prompt step will not work unless the user specified in the step is an authenticated user. Use

the Authenticate User step before the Upload Prompt step to authenticate the user.

Please refer the section "Upload Prompt Step" in the Cisco Unified Contact Center Express Editor Step Reference Guide,

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html

Thanks,

Anand

New Member

Place an uploaded prompt to a subfolder

Anand,

As I said... this is working, it is just putting the prompt in en_US and I need it to be in en_US/KnownIssue/promptname.  KnownIssue is a subfolder inside en_US. 

New Member

Re: Place an uploaded prompt to a subfolder

Ok.. the answer is...

In the variable that is used for the prompt name, specify the subfolder:

Thanks,

Debbie

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