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New Member

Place call to meet-me number fails

Hi All,

I'm hitting a weird issue with trying to place a call from uccx to a meet-me number.

Uccx will place the call and you do hear the party entrance tone but it never plays the prompt. After the timeout on the place call step it goes to the unsuccessful branch and fails.

Same happens with a consult transfer.

I've checked codecs and CSS/partitions so I'm 99% sure it's not that.

Looking in the logs the reason is the call state is active.

Uccx version 9.0.2

Cucm version 9.1.2

Has anyone seem this before and got it working?

Thanks Gus.

4 REPLIES
New Member

Re: Place call to meet-me number fails

Bit of a strange one is this works on (exactly same script, etc):

Uccx version 7.0.2

Cucm version 7.1.5

Does anyone know what has changed with MeetMe from Version 7 to 9?

Thanks

Gus

Silver

Re: Place call to meet-me number fails

Hi Gus-           

I have been working with TAC on a similar issue since September. This worked with CUCM 8.5.1.14900-5 / UCCX 9.0.2.10000-71 and stopped working when CUCM was upgraded to 9.1.2.10000-28.

  1. If you use the same script and send the call to a DN on a phone is the call successful? 
  2. Have you tried using a Call Redirect step and sending the call to the MeetMe number?  (this is my current workaround)
  3. Could you pull the MIVR logs from your 7.x cluster and see if the Destination message (bolded and underlined below) shows as Unknown or if it is something different?

From TAC:

UCCX Engine logs:

//CallCtlConnEstablishedEv is fired:

19893: Sep 27 15:40:46.458 CDT %MIVR-SS_TEL-7-UNK:CallID:9 MediaId:34141/1

Task:27000000014, Local CallCtlConnEstablishedEv [1785:allinternal:1/(P1-jtapiuser_1)

GCID=(1,34141)->ACTIVE]->ESTABLISHED

//The Destination for the connection is unknown:null

19901: Sep 27 15:40:46.464 CDT %MIVR-SS_TEL-7-UNK:snum = 1785, addr.getName = Unknown

19909: Sep 27 15:40:46.483 CDT %MIVR-SS_TEL-7-UNK:CallID:9 MediaId:34141/1

Task:27000000014, Connection to new destination CREATED, new dest: Unknown

//UCCX tries to reach the destination but is not able to as the destination is unknown/null:

19967: Sep 27 15:40:56.453 CDT %MIVR-SS_TEL-7-UNK:CallID:9 MediaId:34141/1

Task:27000000014 did not get destination CONN_ESTABLISHED nor CONN_FAILED event

19968: Sep 27 15:40:56.454 CDT

%MIVR-SS_TEL-7-UNK:Call.rejecting(RESOURCE_NOT_ACKNOWLEDGING)

JTAPICallContact[id=9,type=Cisco JTAPI

Call,implId=34141/1,active=true,state=CALL_INITIATED,inbound=false,handled=false,locale=en

_US,aborting=false,app=App[name=meetMe,type=Cisco Script

Application,id=2,desc=meetMe,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=

ApplicationConfig,time=2013-09-27

14:36:45.0,recordId=57,desc=meetMe,name=meetMe,type=Cisco Script

Application,id=2,enabled=true,sessions=10,script=SCRIPT[meetMeAuthentication-Rev01-test.ae

f],defaultScript=,vars=[],defaultVars=null]]],task=27000000014,session=Session[id=001-0x95

02f9009,parent=null,active=true,state=SESSION_IN_USE,time=1380314446448],seqNum=0,time=138

0314446446,cn=2019,dn=null,cgn=1785,ani=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,o

cn=2019,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef

=000000000000855D020F50CF00000000,route=RP[num=0000],port=TP[type=Cisco CTI

Port,id=3,implId=1785,active=true,state=IN_USE],aborting=false,transferring=false,disconne

cting=false]

//Hence, the call is dropped

19969: Sep 27 15:40:56.454 CDT %MIVR-SS_TEL-7-UNK:CallID:9 MediaId:34141/1, dropping the

call, ciscoCall state is ACTIVE

Thanks,

DJ

New Member

Place call to meet-me number fails

If you have TAC SR(s) open, please ask your TAC engineer to add your SR(s) to enhancement request

CSCum39340.

Thanks & Regards,
Anirudh
"Protocol, then product"

Thanks & Regards, Anirudh "Protocol, then product"
Silver

Place call to meet-me number fails

Thanks again, Anirudh!

DJ

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